FREQUENTLY ASKED QUESTIONS

Arrival, Departure & Reception

  • What time can I check in at the hotel, and when do I have to vacate my room?

    We are pleased to welcome you for check-in from 3:00 PM. On the day of your departure, we ask that you vacate your room (check-out) by 11:00 AM.

  • Is the reception open if I arrive late at night?

    Yes, our reception team is available 24/7 to welcome you at any time.

Dining & Bar

  • Where and at what time should I have breakfast?

    Start your day off right with our delicious full buffet featuring sweet and savory options. o Weekdays: 6:30 a.m. to 9:30 a.m. o Weekends: 7:00 a.m. to 10:00 a.m. o Price: €17 per adult, €12 for children ages 4 to 12, and free for children under 4.

    Bonus: An express option is available for $7 for those in a hurry, and room service is available for an additional fee.

  • Does the hotel have a restaurant or bar?

    Absolutely! Immerse yourself in the elegance of 1920s America:

    o The Bar: Open Monday to Saturday from 10:00 a.m. to 11:00 p.m., enjoy cocktails in a refined atmosphere.

    o The Restaurant ("Gatsby House"): Offering a culinary fusion of French and American cuisine.

    It is open for lunch (12:00 p.m. to 2:00 p.m. Monday to Friday) and dinner (7:00 p.m. to 10:00 p.m. Monday to Thursday). Closed from Friday evening to Sunday evening (except during trade shows and certain weekends).

    Discover the menu and atmosphere of our restaurant.

Rooms & Facilities

  • What amenities will I find in my room?

    All our rooms offer a peaceful atmosphere and are fully equipped for your comfort. You will find: air conditioning, free Wi-Fi, flat-screen TV, safe, desk, bathroom with hairdryer, and a welcome tray.

  • Do you have rooms for families (3 or 4 people)?

    Yes, our spacious Family Room (38m²) consists of two connecting rooms and can accommodate up to 4 people.

    It has two large double beds (one of the rooms can be configured with two single beds on request).

    Explore our different room categories.

  • Is the hotel accessible to people with reduced mobility (PRM)?

    Yes, the Gatsby Hotel has four rooms adapted to meet accessibility standards.

Services & Amenities

  • Is Wi-Fi free?

    Yes, free Wi-Fi is available throughout the hotel, including in the rooms.

  • Do you accept pets?

    Your pets are welcome at our establishment. A supplement of €15 per day per animal will be charged.

  • Can I leave my luggage at the hotel?

    Absolutely. Secure luggage storage is available free of charge before you arrive at your room or after you check out.

Relaxation & Leisure

  • When can I use the pool?

    Our outdoor pool is open during the summer season, from May 18 to September 20. It is open on Mondays from 2 p.m. to 8 p.m., and Tuesday through Sunday from 10 a.m. to 8 p.m.

  • Does the hotel offer activities or a gym?

    The Gatsby is the perfect place to have fun! • The "Work & Play" area: Enjoy free access to a variety of activities: bowling, foosball, billiards, arcade games, and pinball machines. • The Fitness Room: Located on the ground floor and equipped with Technogym equipment (treadmills, exercise bikes, weight training equipment).

Meetings & Seminars (Business)

  • Can we organize meetings or corporate events?

    Ideally located near Eurexpo, the Gatsby is the perfect venue for your professional events. We offer a working environment that is both studious and fun:

    o Capacity & Spaces: 6 modular rooms with natural light (Staten Island, Soho, Chelsea, Manhattan, Queens, Brooklyn, and our large Plenary rooms).

    o Reception: Up to 200 people.

    See the capacities and photos of our seminar rooms.

  • What equipment is provided in the rooms?

    Our spaces are designed to ensure the success and comfort of your meetings: o Technology & Equipment: Unlimited high-speed Super Wi-Fi, video projector, flip chart, stationery (pens, paper), full sound system (microphones, lapel microphones), and air conditioning. o Refreshing breaks: Fresh water, tea, coffee, and detox drinks available.

    o Unique feature ("Work & Play" area): To bring your teams together during breaks and meals, enjoy free access to our entertainment facilities: a real bowling alley, table soccer, billiards, arcade games, and pinball machines! Request a customized quote for your event

Reservations and rates

  • Why book directly on your website?

    Booking on our official website guarantees you the best available rate for your stay. It is also the only way to access our exclusive benefits and current special offers (preferential rates on breakfast, discounts for long stays, etc.).

    Take advantage of our exclusive offers and the best rate guaranteed.

  • What payment methods are accepted?

    We accept credit cards (Visa, Mastercard, American Express), as well as contactless payments via Apple Pay and Google Pay.

  • How much is the tourist tax?

    The tourist tax is €2.86 per person per night. It must be paid directly on site upon arrival.

Access & Discover Lyon

  • Does the hotel have parking?

    Yes, the Gatsby Hotel has free on-site parking for all its guests.

  • How do I get to the hotel from the train station or airport?

    Located in Chassieu, the hotel is easily accessible:

    ➢ Lyon Part-Dieu & Perrache train stations: Allow approximately 30 minutes by taxi or 1 hour 15 minutes by public transport.

    ➢ Lyon Saint-Exupéry Airport & TGV Station: Very quick, 15 minutes by taxi or 1 hour by public transport.

    ➢ Public transportation: The "Chassieu Jean Perrin" bus stop (lines 76 and ZI5) is a 10-minute walk from the hotel.

    See our detailed access map.

  • What is there to do around the hotel?

    The strategic location of the Gatsby Hotel is perfect for combining business, sport, and relaxation. Here are our suggestions, categorized as follows: Events & Business: o Eurexpo Lyon: Less than 10 minutes away by car, stay close to major international trade shows (Foire de Lyon, SIRHA, Equita, etc.).

    Sports & Entertainment: o Groupama Stadium & LDLC Arena: Just a 10-minute drive away. Ideal for attending Olympique Lyonnais matches, major concerts, and indoor events. o Chassieu Golf Course: Just a few minutes from the hotel, enjoy a superb 18-hole outdoor course.

    Shopping & Leisure: o The Village Outlet: About 20 minutes away, enjoy a high-end shopping experience at discounted prices in this large outlet village. Discover Lyon: o Historic center: Reach Vieux Lyon, Place Bellecour, or the Basilica of Fourvière in 20 to 30 minutes by car for an unmissable cultural and gastronomic getaway.

Our Environmental Commitments

  • What are you doing to help the environment?

    The Gatsby Hotel is committed to responsible practices: o Zero plastic: We have replaced plastic bottles with a Purezza water fountain.

    o Water savings: By opting out of housekeeping for stays of two nights or more, you save 60 liters of water. o Local consumption: Our breakfast features local and bulk products.